The Bermuda Hospitality Institute is now making available the excellent courses of The American Hotel & Lodging Educational Institute courses for you.
Established in 1953, the American Hotel & Lodging Educational Institute (AHLEI), one of the finest nonprofit member benefits of the American Hotel & Lodging Association (AH&LA), is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. AHLEI extends its reputation around the globe to serve the needs of learning institutions and hotel organizations through 100 licensed affiliates in 60 different countries.
Professional certification from the American Hotel & Lodging Educational Institute is the ultimate distinction of professional excellence for the hospitality industry. AHLEI certifies and validates competencies in conjunction with academia and industry experts for more than 20 positions in the hospitality industry.
TripAdvisor® Reputation Management for Front-Line Staff Online Course
This 30 minute online course, developed by the American Hotel & Lodging Educational Institute (AHLEI) in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.
Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world’s largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property’s online reputation is essential and how guest reviews can contribute to a property’s bottom line.
- An overview of TripAdvisor® and their policies on fraud, threats, and blackmail
- Where negative reviews come from
- Manager and employee roles in the review process
- Tips on appropriate ways of asking guests for reviews
Elements of Service – Serving Guests With Disabilities
Elements of Service: Serving Guests With Disabilities is an online learning program designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities (vision, hearing, and mobility impairments).
Learners are presented a broad variety of service situations for guests with disabilities, where uninformed actions can cause distress or even danger. From the point of entry and check-in to food service and at touchpoints throughout a hotel visit, service providers learn the communication skills and tools that will create outstanding service interactions with this fast-growing traveling population.
The goal of this program is to ensure service providers feel confident and equipped to handle service interactions with hotel guests who are disabled-without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hotel guests with disabilities.