The hospitality industry is extremely diverse in having an appreciation for varying skills, talents, experiences and qualifications. It provides so many different employment opportunities for so many different kinds of people. Below are video profiles showcasing the different types of careers in the hospitality industry.
A Captain, by definition, is a leader. In the air, on the sea or even in a restaurant, captaincy requires leadership, responsibility and excellence.
Like a ship’s captain is responsible for crew and passengers, a restaurant Captain is responsible for servers and guests. In addition to ensuring the satisfaction of diners, a Captain must manage wait and host staff to meet the highest standards possible.
Captains are also responsible for the appearance of the restaurant, especially table settings and other décor. The proper training and management of wait staff and hosts are also part of their duties. Essentially, the captain is the connection between the kitchen, upper management and wait staff. It is a demanding and challenging job that requires varied skill sets from everything from attention to detail to diplomacy.
As this is a managerial position, this career is a good choice for organized and responsible people who enjoy the hospitality industry and are interested in establishing and maintaining high standards of excellence.
Front Desk Clerk
As any traveller knows, one of the most important aspects of a pleasant trip is good accommodation. For the duration of a booking, that place of lodging – whether it is a cabin on a cruise ship, a suite in the city of a B&B in the countryside – is a guest’s home away from home.
It is essential that hotels and other lodgings provide all the comforts of home while simultaneously offering the perfect getaway to ensure the satisfaction of guests and repeat business.
Front Desk Clerks/Agents play a key role in creating a first-class experience for their guests, especially the crucial first impression. They are the front-line of a hotel’s “welcoming committee” and should act as hosts receiving family and friends into their home.
In addition to all-important welcoming duties, Front Desk Clerks also handle inquiries, any concerns and seeing to the general comfort and enjoyment of their guests.
This career is perfect for a “people” person with excellent communication skills anda well-groomed appearance, who enjoys extending a hand of friendship and welcome.
As the saying goes, you only get one chance to make a good first impression – a crucial thing to do in the hospitality industry at large and the restaurant business is no exception!
In a restaurant, the person who usually makes that first good impression is the Maitre’D.
The responsibilities of this important position are many and often include all aspects of managing the ‘Front of the house’, from greeting and seating to closing duties and everything in between such as reservations, wait staff coordination, inventory and ordering, hiring and training and much more!
Being a Maitre’D requires a love and knowledge of food and wine, excellent organizational and management skills, the ability to work well under pressure, and most importantly, the charm and hard work it takes to make a great first impression!
Servers, or waiters and waitresses, are the unsung heroes of many a hospitality business. This job puts you on the front line of the service industry and plays a huge role in creating a favourable customer experience.
A first-rate server can generate relaxation and good humour, lower stress and even improve the ambiance of an establishment.
The importance of the personal interactions that come with this job cannot be overstated. For example, a server can make the difference between a good meal and a great one – or even boost someone’s entire day!
Obviously this job requires excellent people and communication skills, but a server also needs to work well under pressure, be organized, have a good memory and be physically able.
Being a server is harder than it looks, but if you like people, the rewards are many!
If you had to describe your dream job, would you use words like this: fast-paced, exciting, pressure-situations or high-adrenaline?
How about if we added this word? Food.
Yes? Then welcome to the wonderful hospitality career of a Chef!
From basic food preparation to executive management, the world of cooking has a vast array of opportunities and only three requirements for success: a love of food, hard work and ambition.
Whether you are interested in culinary school or just have a love of cooking and want to learn through experience and hands-on training – there is a place for you in this dynamic hospitality career.
When you think of housekeeping, do you only think of cleaning carts, do not disturb signs and mints on a pillow?
Would you imagine that housekeeping is a job that has low salaries and no career potential?
If so, you are not alone – but you are wrong!
Housekeeping positions don’t only deal with room cleaning but also food, beverages, seminars, and events as well as the general upkeep and appearance of the hotel.
As hotel rooms generate the most revenue for a hotel, and housekeeping ensures that revenue, it is usually the biggest department in the hotel and therefore has a large variety of jobs and career opportunities along with the potential for top-level salaries!
This fast-paced, demanding career requires people with organization, self-motivation and personality, as well as good communication and multi-tasking skills.
CTA – Volunteer
One of the missions of a CTA is to give a little extra at every opportunity; Here’s an account of one of our CTAs doing just that!
“I met this young lady on Front Street, she was shoe shopping and we started to chat. I discovered that she needed an extra (and inexpensive) suitcase for the many treasures she’d collected during her extended trip. Since I have many suitcases, I offered up one of my newer ones without a second thought and suggested that she continue to tour Bermuda with her husband, while I ran home – Dianne was so surprised at my offer!
It was agreed to meet back at the store before the ship’s final call. I also had a prior engagement to attend, so you can imagine the rush.
We’d missed each other by the time I got back to the store. Not giving up, I rushed to the cruise ship dock, explained the situation to the customs officers on duty and they promised to look out for Dianne, and to leave the suitcase in view as I had no last name; The rest I left up to prayer trusting that Dianne and her new suitcase made it on board. I left a note and a Bermuda Tee-shirt, hence her email of gratitude.
This encounter made my day as I was able to I put a smile upon someone’s face. Here’s what she wrote:
From: Dianne Duncan
Date: May 12, 2016 at 5:15:11 PM ADT
To: Debbie K Martin
Subject: Your black and grey suitcase
It is official that your wonderful suitcase is now Canadian!!!
I filled it up to 46 lbs. I have told your story to everyone and they can’t believe you would do that.
I went to the store around 3pm and it wasn’t there. I asked the lady at the store to call and thank you for your gesture. You can imagine my surprise when I went to the Terminal and saw a black and grey suitcase. I asked the security lady if it was for a Dianne.
You were so sweet to do that for me. Our table mates on the ship were Gloria and Rawle Fredricks. They know of you and thought you had worked with their son. What a small world.
Thanks again for your generosity. I am sure it will be used again.
Bye for now,
Posted on 22nd June 2016Please specify the URL of your media file that you wish to pop up in lightbox
- – Submitted by Debbie K. Martin