On The Job

The hospitality industry is extremely diverse in having an appreciation for varying skills, talents, experiences and qualifications. It provides so many different employment opportunities for so many different kinds of people. Below are video profiles showcasing the different types of careers in the hospitality industry.

  • Captain

    A Captain, by definition, is a leader. In the air, on the sea or even in a restaurant, captaincy requires leadership, responsibility and excellence.

    Like a ship’s captain is responsible for crew and passengers, a restaurant Captain is responsible for servers and guests. In addition to ensuring the satisfaction of diners, a Captain must manage wait and host staff to meet the highest standards possible.

    Captains are also responsible for the appearance of the restaurant, especially table settings and other décor. The proper training and management of wait staff and hosts are also part of their duties. Essentially, the captain is the connection between the kitchen, upper management and wait staff. It is a demanding and challenging job that requires varied skill sets from everything from attention to detail to diplomacy.

    As this is a managerial position, this career is a good choice for organized and responsible people who enjoy the hospitality industry and are interested in establishing and maintaining high standards of excellence.

    Posted on 28th August 2015
  • Captain FAQs

    Do I need any kind of qualification to be a Restaurant Captain?
    A Captain should have a high school diploma at a minimum and ideally have some hospitality training or equivalent experience. A dedicated, ambitious person can quickly work their way into this position. Any kind of management training or skills would also be an asset.

    What are the advancement opportunities available in this position?
    Captains most often advance into in the position of Maitre’D.

    How much does a Captain earn?
    A Captain can earn anywhere from $20k and up depending on the level of responsibilities. While this may sound low, gratuities (tips) are additional to the base salary. Depending on the establishment and your own personality, your gratuities can increase your salary by 50% or more!

    What is the typical work schedule of a Captain?
    40-hour work weeks are typical and, depending on the establishment, shift work should be expected.

  • Front Desk Clerk

    As any traveller knows, one of the most important aspects of a pleasant trip is good accommodation. For the duration of a booking, that place of lodging – whether it is a cabin on a cruise ship, a suite in the city of a B&B in the countryside – is a guest’s home away from home.

    It is essential that hotels and other lodgings provide all the comforts of home while simultaneously offering the perfect getaway to ensure the satisfaction of guests and repeat business.

    Front Desk Clerks/Agents play a key role in creating a first-class experience for their guests, especially the crucial first impression. They are the front-line of a hotel’s “welcoming committee” and should act as hosts receiving family and friends into their home.

    In addition to all-important welcoming duties, Front Desk Clerks also handle inquiries, any concerns and seeing to the general comfort and enjoyment of their guests.

    This career is perfect for a “people” person with excellent communication skills anda well-groomed appearance, who enjoys extending a hand of friendship and welcome.

    Posted on 28th August 2015
  • Front Desk Clerk FAQs

    Do I need any kind of qualification to be a Front Desk Agent/ Clerk?
    Front desk clerks/agents are often given on-the-job training, so a high school diploma is required as a minimum. Computer skills would be an asset as well as previous experience working in the hospitality industry.

    What are the advancement opportunities available in this position?
    As a front desk clerk/agent there are many avenues open to advance and further your career. You can move onto Front Desk Coordination and then Management, as well as move into different aspects of front-of-house services such as Concierge services and Reservations.

    How much does a Front Desk Clerk/Agent earn?
    Depending on the position and responsibilities, a front desk clerk usually earns up to 40,000k a year. Assistant supervisors and lower management can expect to earn about 20,000k more.

    What is the typical work schedule of a Front Desk Clerk/Agent?
    40-hour work weeks are typical and, depending on the establishment, shift work should be expected.

  • Maitre’D

    As the saying goes, you only get one chance to make a good first impression – a crucial thing to do in the hospitality industry at large and the restaurant business is no exception!

    In a restaurant, the person who usually makes that first good impression is the Maitre’D.

    The responsibilities of this important position are many and often include all aspects of managing the ‘Front of the house’, from greeting and seating to closing duties and everything in between such as reservations, wait staff coordination, inventory and ordering, hiring and training and much more!

    Being a Maitre’D requires a love and knowledge of food and wine, excellent organizational and management skills, the ability to work well under pressure, and most importantly, the charm and hard work it takes to make a great first impression!

    Posted on 28th August 2015
  • Maitre’D FAQs

    Do I need any kind of qualification to be a Maitre’D?
    Due to the varied management skills required, in addition to an excellent knowledge of food and wine, a degree is certainly helpful and in some competitive areas – essential. However just as essential is prior dining room experience, therefore an ambitious and hard-working person can work their way into this position.

    Is being a Maitre’D a career option? Is there room to advance?
    Being a Maitre’D is certainly a career option and one that requires a lot of skill and experience. Good Maitre’Ds are sought after and in the competitive world of upscale restaurants, can earn good money as well as have the opportunity to travel widely. This position often leads to restaurant management and some move on to food and beverage directors.

    How much does a Maitre’D earn?
    A Maitre’D typically earns from $35k to $40k and up. This position can also earn tips.

    What is the typical work schedule of a Maitre’D?
    Work hours are flexible and can be irregular from early morning to late at night possibly involving holidays. Expect to have opening and/or closing duties.

  • Server

    Servers, or waiters and waitresses, are the unsung heroes of many a hospitality business. This job puts you on the front line of the service industry and plays a huge role in creating a favourable customer experience.

    A first-rate server can generate relaxation and good humour, lower stress and even improve the ambiance of an establishment.

    The importance of the personal interactions that come with this job cannot be overstated. For example, a server can make the difference between a good meal and a great one – or even boost someone’s entire day!

    Obviously this job requires excellent people and communication skills, but a server also needs to work well under pressure, be organized, have a good memory and be physically able.

    Being a server is harder than it looks, but if you like people, the rewards are many!

    Posted on 28th August 2015
  • Server FAQs

    Do I need any kind of qualification to be a server?
    When it comes to serving, personality is the most important quality, followed by experience. Employers will teach someone with a great personality how to be a good server, but they can’t teach someone how to have a good personality! However, there are qualifications and courses available for servers that can help you enter into a specific field (such as wine service) or help promote you into management.

    Is being a server a fulltime or part-time position?
    It can be either! It’s ideal for students and those who prefer a flexible schedule.

    Can I make a career out of being a server?
    You certainly can! There are a lot of benefits to being a server such as flexible hours, plenty of work available and opportunities to change establishments and work in other countries. People with experience and good reputations are highly valued and sought after.
    If you want a career with a lot of flexibility and personal interaction – this might be the perfect career for you!

    Where can serving take me? Is there room for promotion?
    There are more opportunities than you think in serving. Depending on your work ethic and ambition you can quickly work your way into supervisory positions and management as well as related jobs such as hosting. You can also take courses and earn qualifications in specialized areas of service (such as wine and spirits). Some servers go on to open their own establishments.

    How much does a server earn?
    A server typically earns a base salary from $10k to $20k and up. While this may sound low, gratuities (tips) are additional to the base salary. Depending on the establishment and your own personality, your gratuities can increase your salary by 50% or more!

    What is the typical work schedule of a server?
    Work hours are flexible and can be irregular from early morning to late at night possibly involving holidays. It all depends upon the establishment you are working in.

  • Chef

    If you had to describe your dream job, would you use words like this: fast-paced, exciting, pressure-situations or high-adrenaline?

    How about if we added this word? Food.

    Yes? Then welcome to the wonderful hospitality career of a Chef!

    From basic food preparation to executive management, the world of cooking has a vast array of opportunities and only three requirements for success: a love of food, hard work and ambition.

    Whether you are interested in culinary school or just have a love of cooking and want to learn through experience and hands-on training – there is a place for you in this dynamic hospitality career.

    Posted on 28th August 2015
  • Chef FAQs

    What is the difference between a chef and a cook?
    By definition a chef is a professional cook that is typically the chief cook in a restaurant or hotel. The word ‘chef’ is French in origin and meant ‘head’, as in the head of a kitchen or head cook. Cooks are people who cook in a professional, or even non-professional, situation. The term chef implies a higher level of training, responsibility and skill.

    Do you need a degree to be a chef?
    The short answer is: not necessarily, but it does help!
    The long answer is: there are different paths to the top in cooking. You could start at a very basic level in food preparation and work your way to ‘chefdom’. Or you can take some courses at the Bermuda college or an equivalent educational institution and start as a trainee chef or even a sous chef. If you are interested or able – you can earn a university or college degree in Culinary Arts. A degree does help in certain situations, but if you don’t have a good work ethic or a good palate – you won’t get far, and everyone needs to earn their place in a kitchen no matter if they have a degree or not. If you want to work your way to the top without starting with a formal education, be prepared to take a course somewhere along the way in your career.

    What are the different employment opportunities in cooking? (What the heck is a Sous Chef, anyway?)
    Cooking has a wide variety of opportunities ranging from entry level to top level:
    Food Preparation Worker – this entry-level position usually involves the basic yet crucial tasks of food preparation such as chopping, peeling, dicing etc.
    Assistant or Line Cook – another entry level position that often involves cooking in a designated area or cooking certain food such as a grill cook, fry cook or vegetable cook.
    Trainee Chef – higher level position that requires cooking and some management skills.
    Chef de Partie – higher level position that involves the responsibility of looking after a section of a large kitchen.
    Sous Chef aka Sub Chef or Second Chef – high-level position reports to the head chef and runs the kitchen in their absence. This position requires excellent cooking, management and communication skills.
    Head Chef (Chef de Cuisine)– the head chef of a kitchen and is responsible for the entire kitchen.
    Executive Chef – responsible for the overall food operation, often manages several kitchens within a corporate group such as a hotel or restaurant group.

    How much does a chef earn?
    An entry-level position on part-time hours can expect to earn from $20,000 and an executive chef can earn 80,000+.

    What is the typical work schedule of a chef?
    Chefs and cooks typically work between 35 and 50 hours + shift work. Cooking can be part-time or full-time.

  • Housekeeping

    When you think of housekeeping, do you only think of cleaning carts, do not disturb signs and mints on a pillow?

    Would you imagine that housekeeping is a job that has low salaries and no career potential?
    If so, you are not alone – but you are wrong!

    Housekeeping positions don’t only deal with room cleaning but also food, beverages, seminars, and events as well as the general upkeep and appearance of the hotel.

    As hotel rooms generate the most revenue for a hotel, and housekeeping ensures that revenue, it is usually the biggest department in the hotel and therefore has a large variety of jobs and career opportunities along with the potential for top-level salaries!

    This fast-paced, demanding career requires people with organization, self-motivation and personality, as well as good communication and multi-tasking skills.

    Posted on 28th August 2015
  • Housekeeping FAQs

    What skills and requirements are needed to begin a career in Housekeeping?
    Organization, self-motivation and personality, as well as good communication and multi-tasking skills are needed at minimum. If you are interested in starting in a managerial position, you will need to have experience or qualifications in management (hotel or otherwise), be computer literate and familiar with basic office software. Top-level positions require hotel management degrees. Internationally recognized certification is best.

    What qualifications can one attain to advance their career in Housekeeping?
    A degree in hotel management would be a great asset. Training, internationally recognized certification and/or degrees in computers, business, management, bookkeeping and accounting would also be advantageous.

    What is the range of employment opportunities available in the field of housekeeping?
    Employment opportunities range from starter-level room attendants to top-level executive housekeepers, with assistant and supervisory mid-level positions in between.

    What are the salary ranges for the various housekeeping positions?
    You can expect to earn $35k to $50k as a room attendant and from $58 to $70k as an executive housekeeper.

    What is the typical work schedule for positions in the housekeeping department?
    Typically, housekeeping involves an 8-4 or 9-5, 5-day work week, but also be prepared to work shifts, be flexible and to work weekends.

  • CTA – Volunteer

    One of the missions of a CTA is to give a little extra at every opportunity; Here’s an account of one of our CTAs doing just that!

    “I met this young lady on Front Street, she was shoe shopping and we started to chat. I discovered that she needed an extra (and inexpensive) suitcase for the many treasures she’d collected during her extended trip. Since I have many suitcases, I offered up one of my newer ones without a second thought and suggested that she continue to tour Bermuda with her husband, while I ran home – Dianne was so surprised at my offer!

    It was agreed to meet back at the store before the ship’s final call. I also had a prior engagement to attend, so you can imagine the rush.

    We’d missed each other by the time I got back to the store. Not giving up, I rushed to the cruise ship dock, explained the situation to the customs officers on duty and they promised to look out for Dianne, and to leave the suitcase in view as I had no last name; The rest I left up to prayer trusting that Dianne and her new suitcase made it on board.  I left a note and a Bermuda Tee-shirt, hence her email of gratitude.

    This encounter made my day as I was able to I put a smile upon someone’s face. Here’s what she wrote:

    From: Dianne Duncan

    Date: May 12, 2016 at 5:15:11 PM ADT

    To: Debbie K Martin

    Subject: Your black and grey suitcase

    Hi Debbie,

    It is official that your wonderful suitcase is now Canadian!!!

    I filled it up to 46 lbs.  I have told your story to everyone and they can’t believe you would do that.

    I went to the store around 3pm and it wasn’t there.  I asked the lady at the store to call and thank you for your gesture.  You can imagine my surprise when I went to the Terminal and saw a black and grey suitcase.  I asked the security lady if it was for a Dianne.

    You were so sweet to do that for me.  Our table mates on the ship were Gloria and Rawle Fredricks.  They know of you and thought you had worked with their son.  What a small world.

    Thanks again for your generosity.  I am sure it will be used again.

    Bye for now,

    Dianne Duncan

    • – Submitted by Debbie K. Martin


    Posted on 22nd June 2016
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  • CTA – Volunteer FAQs

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